Inquiring Minds Want to Know...

This page is dedicated to answering Skrol-related questions that we’ve heard repeatedly or that you may want to ask. They are about the app, its origins, future, and our ability to grow and prosper in the shadow of Apple, Google, Facebook, and Microsoft. For technical support questions, please use the Support portal directly from the app.

Skrol for iPhone and Android

Is it difficult to switch to Skrol from the Contacts app I am using now?

You don’t need to switch in a literal sense. Skrol will continue working alongside your phone contact app and all the compatible apps you already use, know, and love. The entire “switch” effort takes only three familiar steps:

Step one: Download a free copy of Skrol from the App Store or Play Store;

Step two: Tap the Skrol icon on the home page to launch the app;

Step three: Acknowledge permission to access your contacts;

Done!

Can I still use iPhone’s or Android contact apps, dialer, messages, video calls, and voice assistants?

Yes, you can! Skrol shares the same contacts database with all these apps, so you can continue using them like before. Anything you’ll add, edit, or delete inside Skrol will instantly update all other apps and visa-versa.

How does Skrol compare with other contact managers for iPhone or Android?

Skrol compares with most other contact managers in the App Store in the same way Excel or Google sheets compare with a calculator app on your mobile phone. Please watch the videos and comparisons without other apps if you think we exaggerate [link].

Will I still see my contacts in WhatsApp and all other apps that use phone’s contacts database?

Yes, WhatsApp and all other apps that rely on phone’s contacts database use the same Apple or Google-provided tools and services as Skrol for accessing contacts' information.

What is the difference between iPhone Contacts, Apple Contacts, and iCloud Contacts?

An app called "Contacts" runs on your iPhones, iPads, and Macs. You also can access contact information through the iCloud web app that runs inside Safari or Chrome. All three are accessing the same database in the cloud as Skrol and other compatible apps, but their actual design is slightly different.

Some people say that an address book isn’t necessary in the age of social apps. Is this true?

You are already using the address book built into your phone. Skrol is a more robust version for people with many contacts in different apps and social sites because they need a more sophisticated tool to organize all of them in one place. And AI will make contact apps like Skrol better, but will not replace them anytime soon.

Can I use Skrol if I'm not from an English-speaking country?

Assuming you are OK with its user interface in American English, you can because, internally, Skrol supports all of the non-hieroglyphic languages and international conventions for phone numbers and addresses.

We designed Skrol with multilingual support in mind and plan to gradually add other languages, starting with the most widely used European languages, such as Spanish (538 million speakers), French (277 million), Portuguese (252 million), Russian (258 million) and German (131 million). Other languages will follow as soon as the resources allow.  If you are curious to know, English is spoken by 1.3 billion people. Among them, 370 million are native speakers.

Like the iPhone and Android contacts apps, Skrol forms accept Chinese, Japanese, Arabic, Hebrew, Tamil, Hindi, Cyrillic, and similar characters, as well as related phonetic names in English or any other language.

Can I import contacts from XLS or CVS files into Skrol for iPhone?

Yes, you can use the Contacts apps for Mac to import contacts into Skrol from CVS- or vCard-compatible files. Here are the steps:

Step 1. Prepare your contact data in a compatible format, such as a CSV (Comma Separated Values) file or a vCard (.vcf) file.

Step 2. Launch the Contacts app on your Mac computer. It can usually be found in the Applications folder or accessed from the Launchpad. 

Step 3. In the Contacts app, click on the "File" menu in the menu bar at the top of the screen. From the drop-down menu, select "Import."

Step 4. A file selection dialog box will appear. Locate and select the contact file (CSV or vCard) you want to import and click the "Import" button.

Step 5. If the contact fields in your file do not match the standard fields in Apple Contacts, you may need to map them manually. The Import dialog box will provide options to map fields such as name, phone number, email, etc., ensuring the data is correctly imported into the appropriate fields in Apple Contacts.

Step 6. Review the import settings and make sure everything is correct. Click the "OK" or "Import" button to start the import process.

Step 7. Please wait for the import to complete. Once finished, you will see the imported contacts inside Skrol on your iPhone.

If you are a Windows user, you can use the Contacts app for iCloud. Open the www.icloud.com/contacts/ page inside the desktop browser to launch it. 

To access the import option, click the Gear icon (settings) in the lower-left corner. The iCloud version can import contacts in the vCard format only. There is no need to mapping fields when importing vCards.

Can I import contacts from XLS or CVS files into Skrol for Android?

To import contacts into Google Contacts database, you can follow these steps:

Step 1. Export your contacts from your current source in a compatible format (see below).

Step 2. Open Google Contacts. Go to contacts.google.com: https://contacts.google.com/.

Step 3. Click Import. This button is located on the left-hand side of the page.

Step 4. Click Select file. Choose the file that contains your exported contacts.

Step 5. Click Import.

Google Contacts will import your contacts and add them to your database.

Here are some additional tips for importing contacts into Google Contacts:

• Make sure that your contact file is in a supported format. Google Contacts supports CSV, vCard, and XML files.

• If you are importing contacts from a CSV file, make sure that the file is formatted correctly. The first row of the file should contain the column headers, and each subsequent row should contain the contact information for a single person.

• If you are importing a large number of contacts, it is best to import them in batches. This will help to ensure that the import process is successful.

• After you have imported your contacts, you can review them and make any necessary changes. You can also organize your contacts into groups and add labels to them.

• If you have any problems importing your contacts, you can visit the Google Contacts support page for more help. [link]

Will Skrol drain my battery?

No, it will not because it doesn't run any round-the-clock services. The only battery power seriously consumed by Skrol is the power you use to light up the phone's display while using the app.

What happens if Skrol stops working?

In the unlikely event Skrol will stop working, just close the app like you would any other iPhone or Android app and launch it again.

Can I request additional features?

Absolutely. While Inside the app select the Settings/About and Support/Suggest a feature command. Describe the feature you like, and send your request over to us.

Can I use Skrol on more than one iPhone?

You can use Skrol on any iPhone connected to your Apple, Gmail, Yahoo, Outlook, AOL, or Microsoft Exchange account.

Can I run the iPhone version of Skrol on iPad or Mac?

You can run Skrol on any recent Mac with M1 or M2 chip. We plan to release an iPad version shortly.

Pricing

How much does it cost?

The Skrol app for phones is free. It includes all of the functions demonstrated in the video and described in the comparison table, and there are no restrictions of any kind related to the app.

Why is an app as sophisticated as Skrol free?

No software company in the consumer market has become spectacularly successful with a paid app. We’ve developed a spectacular app to attain equally spectacular success and don’t know of any other formula to attain it.

Will Skrol stay free forever?

If history is any guide, the base version of Skrol will stay free “forever.”

Do you plan to advertise inside Skrol?

Not at this time because advertising negatively impacts the user experience. It may change in the future, though, because supporting a large number of free clients is an expensive proposition.

Will I have to pay for in-app purchases?

No, not with the free base version. In the future, we may offer specialized services for business clients that will be charged on a pay-per-use basis.

Company, development, & team

How long did it take you to develop Skrol?

We started this project in 2017, and it was originally intended for Gmail users only. After completing the Gmail version, we realized that the demand for a high-end personal organizer for Gmail without a matching mobile phone version wouldn't be there. So we started developing Skrol for iPhone in June of 2021.

That said, developing an app of this scale for iPhone and Android without all of the prior expertise we've accumulated while developing the web version is impossible. Several companies have tried but failed spectacularly after investing millions of dollars into these projects.

Where is your company located?

Our headquarters are in Northern New Jersey, USA. But our team has been 100% remote since the company's founding in 2017. It's been working great for us because we focus on recruiting associates who score high on integrity, empathy, motivation, and the ability to work hard without supervision.

It seems like your company is going places. How can I join Skrol in its journey?

Thank you. That’s what the plan is. Please send a brief cover note and a link to your LinkedIn profile to jobs@skrol.us.

In addition to a usual “domain expertise,” we are looking for the following qualities: empathy, curiosity, integrity, and a high capacity for self-directed hard work.

We’ve been working ‘remote’ from day one, well before COVID. It has been working well for us, and for now, we don’t plan to change.

May I know what new features are planned for the future?

This question is addressed in the write-up about Skrol’s team here [link]

What is the future of Skrol?

We hope it will be very bright, starting with you using and recommending Skrol to your family, friends, and co-workers. The more people will use, know, and love Skrol, the brighter its future will become.

Miscellaneous

How is the iPhone version synchronized with the Gоogle Contacts?

Apple (not Skrol) automatically synchronizes the Google Contacts database with iPhone in both directions, and that's the information that Skrol on iPhone works with.

Are you affiliated with Google or Apple? Do they help you? Is it easy to work with them?

Skrol isn't affiliated with Google or Apple! No, Google and Apple didn't help us to develop Skrol. We rely on the same public information and technical support available to everyone else.

Yes, Google's and Apple's services for developers are exceptionally responsive. Their respective documentation is sometimes sketchy, so you have to dig deep to figure it out.

Who are your competitors? Are you afraid of them?

Count in Google with Google Contacts, Apple with iCloud Contacts, Microsoft with Outlook, HubSpot with Free CRM, Contacts+, Zoho Contacts, and numerous other less-known apps.

Are we afraid of them? Well, if we were, then we wouldn't have started this project in the first place. Because of their immense size, Google's, Apple's, and Microsoft's priorities, opportunities, and constraints are very different from a startup and much greater than the ones we are facing.

Additionally, the fear of competition isn't an emotion typical for "crazy" startup founders. Besides, we espouse the strategy and philosophy described in the Blue Ocean Strategy: How to Create Uncontested Market Space and Make the Competition Irrelevant book [link].

Have we succeeded with this strategy? You’ll be the judge after using Skrol for a few months.

Do you have a Skrol version for corporate clients?

We can accommodate your needs if your company wants to deploy Skrol for more than 100 employees. We can help you implement a private connection to the in-house contacts database and enable proprietary login, centralized deployment, custom folders, and other features.

We want to integrate Skrol with our app/service. Is this possible, and how can I contact the developers?

Like us, you can access all contacts-related information inside Skrol using Apple’s (Contacts framework) and Google's (People API) development tools. If you need “deep links” to call the app from your apps, please let us know what method you need, and we’ll be happy to implement it if possible.

[Contact us].

Technical support

Do you provide technical support?

Yes, we do provide limited support via email and on the site.

I would like to ask a question that hasn’t been answered here, may I?

Please send your question(s) over to support@skrol.us.

Press & Media Inquiries

Are you available for an interview?

Konstantin Monastyrsky, the CEO and founder of Skrol is available for live or pre-recorded audio and video interviews. He has over twenty years of live, unscripted broadcasting experience, and will be happy to answer any of your questions. Please contact Konstantin directly at konstantin@skrol.us.